Prudential is a US-based insurance company incorporated in 1875. It provides a wide spectrum of services, including investment management, Insurance, and retirement planning to retail and institutional customers. It manages to operate in more than 40 countries, including the US.
Getting your exposure within a well-reputed firm is like a dream comes true. However, getting in is challenging, especially for insurance companies like Prudential. Insurance is a diverse field with so many complex concepts and topics. Anyone willing to work in this field must be an expert in knowing the minor details of the insurance sector. But with detailed study and understanding of each section of the insurance field, a person can master his role in this sector. We have compiled some of the most asked interview questions to help you get a more realistic view of the entire prudential hiring process. Get insight from these listed questions to excel in your career journey.
1. Tell Me About Yourself.
My name is David, and I am a business graduate specializing in Business Administration. I am a competent, reliable, and hard-working employee with several years of industry experience managing all aspects of business and customer prospects.
Regarding my work experience, I have been recognized for my top performance in my former workplace. I possess excellent communication and negotiation skills, which I believe are essential for this part of the job.
2. Why Do You Want To Work For Prudential?
The reason to work at Prudential is my inclination toward this industry. I see this place as a good opportunity for my professional growth. What motivates me to work here is; besides its good compensation and benefits for workmanship, Prudential supports work/life balance. It provides a good working space with friendly staff and inclusive culture, which I believe will be a good career choice.
Also, my entire corporate experience is connected with the insurance sector, I have worked in different insurance firms and clearly understand what this company dictates. Besides these, I believe Insurance is a more stable firm than any other industry, especially during an economic recession. People and businesses are looking for risk protection.
3. Why Makes You Think You Are The Right Candidate For This Job?
I believe I have the right skill, experience, and academic background to be a good fit for this job. I have the potential to reach out to new clients, propose policies, generate new businesses, and find ways to increase the Prudential customer database. Also, I have good know-how in maintaining quality customer service. Overall, I am optimistic about delivering quality results when a job is assigned.
4. What Do You Know About Insurance Premiums?
Insurance is a great way to manage risk. When you buy an insurance policy, it transfers the cost of the potential loss to the insurer against a certain fee. This fee is known as an insurance premium.
In other words, insurance premium refers to the amount of money paid for protection from harm, hazards, or unforeseen occurrences.
5. How You Started Your Experience As An Insurance Agent?
It is my third year working in this sector. I started my career as an intern at AIA Insurance, where I learned a lot about marketing and Insurance and practiced how to deliver great customer service. After my internship, I joined BIB Insurance and was appointed as a lead insurance agent. There, I was mandated with tasks like building long-lasting relationships with different insurance departments. Last year, I joined CIC Insurance and worked there for a few months.
6. What Makes You Different From The Other Insurance Agents Working For The Company?
I have observed that many insurance agents are obsessed with attracting clients, but once they make their initial sale, they forget about the later process. They sometimes hand over the service to other people and never look at it again.
While I know the importance of delegating tasks, one should be active in his role throughout the life of an account. It would be best if you show persistence and positive behavior throughout the company-client journey. This mindset sets me apart from the rest of the insurance agents.
7. What Are Some Of The Strategies And Mindsets You Apply To This Role?
The right strategy simplifies work and puts you at ease as you do your duties.
Since Insurance is the most competitive and complex field, a high level of expertise and creativity is required to win this role.
Through my experience as an insurance agent in multiple companies, I believe consistent communication with your clients proves to be an effective strategy for the business. This makes clients valued and appreciated, which results in long-sustaining customers. This may add up to getting more customers through positive word of mouth.
Moreover, I repeatedly go through every piece of information and view them from every angle to determine any loopholes. As for the mindset, I prefer an optimistic approach above all. One should be focused and have a keen eye for detail to notice discrepancies.
8. How Do You Help Clients Understand The Technical Parts Of The Insurance?
Spending three years of my career in the insurance sector, I know all the bits and pieces of the business. I am well familiar with insurance terms and concepts. I know how to simplify technical aspects of the offering to clients when a client asks for a breakdown or simplification of the policy.
I make them understand every step, no matter how long it takes. While dissecting these concepts, I avoid jargon or specific terms and make them understand the topic in layman’s language.
9. What Would You Do If A Potential Client Asked You An Insurance Question And You Didn’t Have An Answer For It?
If a client asks me a question and I don’t have the right information, I would not prefer to give incorrect or misleading information based on making a guess. Rather than losing consumer trust and passing negative brand perception, I take the expected wait time to research and then get back to them. I will praise them for being thoughtful about the field and ensure that I make them satisfied with all their concerns.
My reply would be “I am not sure about how long it takes to process this payment once a claim is made, but I will get it confirmed from Sam, our expert manager of the team who handles all such related issues.”
This can significantly add to my learning for the future if any similar clients come with such concerns again.
10. How Will You Contribute To The Company’s Well-Being?
Early in my career, I used to pressure clients with a focus on increasing sales, but this didn’t work. Purchasing a policy, especially life insurance, is a big decision, and this is not something you can force anyone. You need to frame policies in a way that aligns with customer needs and interests; this is what I have mastered with experience. I believe this experience can add up significantly to Prudential’s well-being.
11. Describe Your Daily Routine.
I usually begin my day early; I report to the office, start with my daily cup of coffee and roll out all my plans for the day. I check my emails and voice messages from customers or clients before replying to the most urgent ones. Then, I list all meetings and appointments I need to attend. Then I moved to the order of the day by following up with some pending claims.
In addition, I prepare reports, send them to departments and spend a good time searching for prospects.
12. What Would You Do On Your First Day At Prudential?
On the very first day at Prudential, I would do three things- first, I will get a brief from my manager about what is expected of me while being a member of the company.
Secondly, I will interact with my team and other departments and learn their working mechanism. This will help me find ways to get the work done. Finally, I will list my plan of action to achieve the goals and targets assigned to me.
13: What Do You Expect To Learn From This Role?
I admire Prudential portfolio of services, wider customer reach, large market share, and financial stability. With such a lucrative business, I want to learn and expand my skills in this area and maintain the same reputation.
Also, your wide array of comprehensive employee programs makes it a competitive plus for me. I am willing to go above and beyond to achieve excellence and success in this field.
14: How Have You Impacted The Team In The Past?
I normally strive to have good terms with my colleagues. I value teamwork and embrace the idea of helping each other to achieve excellence and be at their best potential.
I encountered a conflict with a team member with cultural differences. For that, I opted for informal meetings and delegated tasks according to their work culture, which proved an effective strategy then.
15: How Will You Prioritize Your Work Initiatives?
My first go-to option is scheduling every task. I assign the most important one on the list and then make other things on the checklist. I analyze each task concerning its nature. For example, if the task can be completed with technical help, I take the help; if some task needs to be sorted with teamwork, I take colleagues’ assistance.
16. What’s Your Point Of View On Workspace Conflicts?
I believe disagreements are natural, and it occurs in every workplace. The thing that matters is how you resolve such conflicts. My approach to such circumstances is to bring both parties together at a table after they have had time to cool down. I hear from both parties and try to negotiate their differences. I make sure these conflicts should not hinder performances.
17. Tell Me About A Time When You Faced A Business Challenge And How You Handled It.
It was a time when I was leading a project for a client. My team and I had a very tough time dealing with customer timelines, which seemed almost impossible initially.
However, we know that outcomes are all that matters, and this is what makes the customer satisfied. We relied on our efforts and hard work, and this is what made us motivated. With professionalism and dedication, we achieved our targets.
18. What Are Some Of The Qualities That You Need To Be Effective In This Role?
Every role demands a different set of skills. Considering this part of the role as an insurance agent, I have great marketing and persuasive skills to convince potential clients to buy insurance policies. I make sure to have vast product knowledge, maintain a good personality and be persistent.
19. How Do You Keep Yourself Motivated In This Type Of Workplace?
Being an insurance agent, this is not as easy as it sounds. We need to convince our potential customers that we are offering them better value compared to thousands of other options available in the market.
I value a consistent and open line of communication with clients in this situation. I explain how insurance coverage will help them secure their economic, social, and financial well-being.
20. When Trying To Convince Clients, You May Have To Encounter Lots Of Rejection. How Do You Tackle Such Type Of Situation?
I agree that many rejections characterize this field, and I accept this as a part of the job. I know that I need to thrive harder as an insurance agent. Clients sometimes do not show interest in what you say, but I do not take it as a failure. Sometimes this becomes a cue to learn to find better strategies and approaches to attract new leads.
21. What Was One Of The Proudest Moments In Your Career Journey?
For anyone in the business, the most fulfilling moment are those that bring good revenue, additional client, and satisfied customers.
I was leading a project against a multinational company, and through months of rigorous efforts, I managed to win over them on certain claims. That was the most relishing moment for the company and me.
22. What Will You Advise Someone Entering This Field?
To master any business, you should consider what value you can offer to the business, what skills are needed for the job, and what is the business’s current position. Considering all these, find that competitive edge you can target.
One of the most recommended pieces of advice I would give to a newbie is to ensure he possesses exceptional interpersonal and analytical skills. Being a liaison between clients and professional agents, he must be active in what clients are up to. He must rely on his ability to educate the customer when making a sale.
Also, the individual applying to the job must have strong social handling skills and be capable of investing a good time in finding consumer needs and preferences. Also, keep an eye on competitor practices and working mechanisms and be innovative with your offering.
23. How Do You Convince Customers That Have Rejected Your Offer In The First Place?
I reevaluate the strategy and develop certain aspects of the processes to help ensure good sale performance. Over time, I have managed to hone my persuasion skills. When a client says no to the policy or offering, I gently reaffirm if they need any help getting to know the policy better. I ask about the problem and make sure to understand their point of rejection.
I remind them how our proposed plans will help and works in bringing fruitful results to both their lives and businesses.
24. If You Are Asked To Advertise Or Promote This Business, What Are Some Of The Techniques You Will Use?
Considering the nature of the job, I know I can lose clients if I apply the push strategy. By attracting potential clients and selling them a policy, I understand I need to keep a delicate balance between the two.
While promoting a business, I opt for a strategic approach and highlight the positive aspect of the business. I outline some benefits the client can reap from our business.
25. If You Know That Your Colleague Is Taking Shortcuts And Not Doing A Fair Share Of Work? What Will You Do?
In any such circumstances, I prefer approaching my co-worker professionally. I will have an honest conversation with my colleague and manage to ask what is wrong with them. If the reason is justified, I will assist them in the task. Otherwise, I will inform authorities about his unjust behavior towards the company.
Whenever you apply for a job at Prudential, spend some time brainstorming possible interview questions that you may encounter if your job application goes well.
The secret to winning the job is knowing how to convince the interviewer that you are the best choice out of all the candidates.
The hiring process is critical because you don’t know what questions you will be asked during the Prudential interview session. However, if we prepare some of the most asked questions beforehand and conduct good research about the company, we can increase the chances of excelling in this part of the job. The guide will help you elevate your interview performance.