Businesses must optimize their processes and systems for improved efficiency, service delivery, and profitability, necessitating change introduction. Such changes normally target business systems and processes, job roles, technology, and organizational structures and must be strategically executed for high degrees of success and minimum employee resistance.
Change managers are mandated with implementing, monitoring, and supervising change to ensure that they are well received by the organization’s employees. They constantly consult with the management on the right strategies for successful change implementation. In case you are thinking of changing jobs or getting into change management, we have something for you.
Our article covers the roles and responsibilities of change managers and the accompanying requirements. We have also included two resumes as examples of how your resume should be. Let’s find out more about your role.
Businesses need change managers to optimize their efficiency and service delivery. These professionals ensure the implementation of change projects in a timely fashion and within the allocated budget. They monitor and supervise changes to different aspects of the business, including job roles, technology, organizational structures, and business processes.
Note that you must have a rich skill-set and adequate experience to handle the abovementioned task. Let’s take an in-depth look at the roles and responsibilities of change managers.
Roles and Responsibilities
- Gathering and analyzing the organization’s operating information in collaboration with the management
- Coming up with the best change management strategies aimed at maximizing efficiency, reducing expenditures and increasing profitability in liaison with the management
- Identifying and managing any anticipated resistance to ensure that change projects are implemented successfully
- Consulting with staff members before and during change implementation
- Analyzing the proposed changes and evaluating both their costs and budgetary impacts before reporting to the management
- Monitoring change implementation and tracking related progress before reporting back to the manager
- Offering training and coaching services to managers and supervisors for the implementation of communication improvement
- Ensuring smooth implementation of change strategies by creating engaging plans and ensuring consistent communication
- Assessing the impact of the change by conducting impact analyses, assessing the company’s readiness for the change, and identifying key stakeholders
- Ensuring that change management activities are integrated into the project plan
- Ensuring that the organizational design and role definitions are updated
- Coordinating efforts with other managers and specialists to ensure that changes are implemented successfully
- Identifying, analyzing, and organizing risk mitigation tactics before change implementation
- Using structured methodologies and processes fi lead to change management work streams
- Presenting reports and other updates to project teams and management
- Establishing success metrics and measuring performance against them
Knowledge and Skills
- In-depth knowledge of change management techniques, tools, and principles
- Proficiency in spreadsheet software
- In-depth knowledge of forecasting and models
- Ability to work well under pressure
- Excellent project management skills
- Strong problem-solving skills
- Outstanding planning skills
- Negotiation skills
- Ability to resolve conflicts amicably
- Excellent management skills
- Effective facilitation skills
- Ability to influence others
- Excellent written and verbal communication skills
- Ability to think critically
- Analytical skills
- Ability to thrive in team settings
- Collaboration skills
- Strong business acumen
- Active listening skills
- Ability to build strong relationships
Education and Experience
- Extensive experience in forecast preparation
- Proven experience as a change manager or a similar role
- Experience working in team settings
- Experience in change management principles and methodologies
- Bachelor’s degree in human resources, business administration, or a related field
- Any relevant certifications
Change management is a lucrative field judging from online estimations. Glassdoor reports that change managers earn roughly $103,000 yearly, brought about by a base pay of about $84,000 and an additional payment of roughly $19,000. However, this figure is dependent on the employing organizations. Companies such as Accenture pay their change managers close to $125,000 yearly.
Change Manager CV Example 1
Physical address: 718 N Ola Vis, San Clemente, CA 98768
Email address: firstname.lastname@example.org
Phone number: (786) 567-8907
Certified and qualified change management expert with 10+ years of experience in business administration and change management. A hardworking professional with in-depth knowledge of change management techniques and procedures. Self-motivated employee ready to help optimize business efficiency and service delivery.
05/2019- 06/2022, Change Manager, Ruble Investments Inc., Los Angeles, CA
- Developed and executed change management plans leading to a 50% improvement in organizational efficiency
- Extensively gathered and analyzed operational information in collaboration with five management staff
- Created effective communication and training plans, improving strategy implementation by 30%
- Ensured 100% change adoption by strategically integrating resources and tools into core human resource routines
- Improved implementation communication by coaching 20+ managers and supervisors
- Tracked change implementation progress and prepared weekly and quarterly reports to the management
- Regularly organized workshops and trained 30+ supervisors and managers on change implementation and communication
- Managed to reduce the organization’s average cycle time by 40%, saving costs of up to $2 million
- Organized and led team-building events for 100+ employees
- Increased change readiness by 70% in 15 months by defining and leading a well-designed strategy toward achieving a change-ready organizational culture
- Optimized effective change project implementation by participating in the restructuring of staff component
- Motivated teams of 50+ people for fast adoption of realignment plans
- Made keynote presentations to executives for risk analysis and recommendation provision purposes
- Contributed to business process enhancement through requirement analysis and documentation
01/ 2016 -03/ 2019, People Manager, Bright Solutions International Agencies, Portland Oregon
- Organized regular training and coaching sessions for 150+ employees to develop their skills and improve their performance
- Evaluated the strengths and weaknesses of employees for effective task and project assignments
- Participated in the hiring, training, and professional development of 50+ employees, including junior staff, for the successful meeting of organizational needs
- Regularly reviewed employee performance to ensure that they met at least 95% of the organization’s targets and later provided coaching for poor performers
- Maintained and regulatory updated 5+ employee-related records, including personnel files
- Attended weekly and monthly meetings with business executives to discuss employee-related issues such as performance, retention and motivation
07/2013- 12/2015, Office Manager, Brixton Group of Companies, Fresno, CA
- Greeted and welcomed 60+ visitors daily, answering their queries and scheduling them appointments
- Supervised, mentored, and trained 20+ office staff members, increasing the overall productivity of the office by 30%
- Created weekly and quarterly presentations and reports and forwarded them to the office management
- Managed a $100,000 local travel budget for business managers to be used in flight, accommodations, and restaurant arrangements
- Ensured that the office was clean and tidy at all times, increasing visitors’ satisfaction by 25%
- Maintained proper stock levels and regularly maintained office equipment, keeping productivity levels at 100%
- 02/2015- 03/2017, Masters of Business Administration, Harvard School of Business, Cambridge, Massachusetts
- 02/2009- 03/2013, Bachelor of Science in Business Administration, Harvard School of Business, Cambridge, Massachusetts
- 03/2006- 05/2008, High School Diploma, Brentford Senior School, California
- Hard Skills
- Proficiency in varied change management software and programs
- Analytical skills
- Information Technology
- Strategic thinking
- Verbal and written communication
- Ability to work in team settings
- Decision making
- Time Management
- Active listening
- 10/2017, Certified Change Management Professional (CCMP)
- 05/2016, ATD Certification in Change Management
Change Manager CV Example 2
Physical address: 316 Luna Park, Alhambra, CA 76897
Email address: email@example.com
Phone number: (786) 654-7890
Professional change management expert with 10+ years of experience in business management. A certified worker ready to comply with established business standards and protocols in the daily execution of activities. Excellent supervisor and manager with a 99% success change implementation rate in 2 multi-million-dollar organizations
10/ 2019- 08/2022, Organizational Change Manager, Rob Solutions Inc, Oakland, CA
- Applied a structured methodology in leading change management activities, leading to a 60% improvement in business efficiency
- Used 10+ management tools such as ADKAR analysis to create effective strategies aimed at successful change adoption
- Designed and delivered training programs for 90+ employees for easier change adoption and improved service delivery
- Maintained 95%+ accuracy levels in change impact assessments by conducting impact analyses, identifying key stakeholders, and assessing the organization’s change readiness
- Supported communication efforts for 20+ business managers and supervisors by enabling the delivery, management, and development of core communications
- Regularly consulted and coached 15-member project teams for successful project implementation
- Interacted with 90+ staff members and conducted change impact analyses to identify and manage anticipated resistance for successful change implementation
- Came up with actionable deliverables for five fundamental change management plans, i.e., people manager plan, training plan, sponsor plan and communication plan
- Offered support and regularly engaged with five senior executives
- Properly evaluated user readiness before change implementation, leading to a 98% success rate
- Managed 10+ stakeholders by ensuring regular communication and updates on change implementations
- Attended an average of 7 seminars yearly on change implementation and management, obtaining important insights on successful change management for the betterment of the company
08/2016- 09/2019, Project Manager, QA Holdings, Oakland, California
- Ensured that 50+ projects were delivered on time and within the allocated budget
- Worked closely with the project coordinator for resource availability and allocation
- Earned a promotion after 13 months for meeting 100% of all project goals and deadlines
- Managed five $10M+ projects for the company, ensuring that they were delivered on schedule and within the allocated budget
- Regularly communicate project progress and hindrances to different stakeholders, including business executives and departmental heads
- Worked closely with project teams to remove project roadblocks, ensuring that 99% of heavy projects were completed within the planned schedule
- Met with project team members at least twice a week to review progress and solve upcoming problems
- Carefully gathered, analyzed, and summarized relevant information for 100% accurate status reports
- Worked closely with customers to identify and develop new opportunities, obtaining 100% positive feedback
- Clearly defined project scope, objectives, roles, and responsibilities before the commencement of projects
- Tactfully managed and adjusted changes in the project schedule, scope, and budget in close collaboration with the project team and stakeholders
07/2013- 06/2016, Administrative Assistant, Horizon Offices, Portland, Oregon
- Successfully performed 5+ general tasks, including report generation, filing, tracking, and reordering of supplies
- Greeted and assisted an average of 50 visitors daily with utmost professionalism and courtesy, increasing overall client satisfaction by 30%
- Managed the office calendar and booked 20+ appointments daily, taking great care to avoid conflicts
- Managed a $200,000 annual travel budget, ensuring that all expenditures were accounted for
- Made travel arrangements for five departmental heads by booking flights and making hotel reservations
- Managed three office phone lines, ensuring that calls were redirected to the right recipients
- 05/2014- 06/2016, Masters in Business Administration, University of Pennsylvania (Wharton)
- 03/2009- 05/2013, Bachelor of Arts in Business Management (Human Resource Management), The University of Chicago, Illinois
- 01/2007- 12/2008, High School Diploma, Laurel Senior High School, California
- Strategic thinking
- Strategic planning
- Proficiency in MS Suite
- Various change management software proficiency
- Verbal and written communication
- Conflict management
- Stress management
- Decision making
- Time management
- Emotional intelligence
08/2015, Prosci Change Management Certification
Change Manager Resume Frequently Asked Questions (FAQs)
1. Which Keywords Should I Include in My Change Manager Resume?
It would be best to assume that your potential employer uses applicant tracking software (which normally looks for certain keywords)when preparing your resume. So, make it a point to use the right terms and keywords in your resume to make it to the shortlist. Some of these are: change initiative, coaching, communication plan, stretch goal, step change, transition state, gap analysis, future state, communication strategy, communication plan, change curve, learning programs, leading indicators, readiness, resistance, incremental change, target, transformation, vision, transition date, dis-benefit, etc.
2. Which Technical Skills Should I Indicate in My Change Management Resume?
Technical Skills are job-specific expertise and competencies that are often obtained during learning and internships and must be captured in the skill section of your resume. Ensure that you indicate the following skills: Project management, ability to use change management software, research skills which come in handy in change planning, excellent analytical skills to make the best decisions for the company, strategic thinking skills to help create management plans and strong IT skills needed in operating different systems.
You should also have excellent forecasting skills to help you anticipate change results or resistance and perform corrective measures.
3. What are Some of the Available Certifications for Change Managers?
Certifications are short-term courses intended for those wishing to add to their skill-set, level of education or expertise in a certain field. They give you an advantage over other job seekers by painting you as the most qualified. Luckily, there are several change management certifications you can pursue to improve your career. They include: Certified Change Management Professional (CCMP) to certify your ability to manage change regardless of the size of the organization, Prosci Change Management Certification based on Prosci principles, Change Management Institute Certification offered by CMI and the Change Manager Foundation and lastly, ATD certification in change management which meets the needs of current change facilitators.
Other certifications include Change Management Specialist Certification by The Management and Strategy Institute, ITL Mastering Change Management Certification by ITL, Managing Change in Agile World by Change Guides LLP, and Change Management Foundation Certificate by CMI and APMG International.
4. How Do I Become a Change Manager?
Before we answer this question, you should know that it is practically impossible to become a change manager overnight. This job requires the right qualifications and experience levels that may take some time to acquire. All in all, the first step to becoming a change manager is obtaining the right academic qualification, which can be a Bachelor’s degree in Human Resource or Business Administration. However, it doesn’t stop here.
You are then expected to gain further qualifications in project management or a certification in change management (refer to FAQ no. 3). You also have the liberty to pursue a change management practitioner course where you will learn all the knowledge and skills needed in managing organizational change. Once qualified, create your resume and apply for open business administration positions. Focus on gaining extensive business administration experience and then apply for a change manager position. Remember, this will take time; therefore, patience is key.
5. What are the Different Levels of Change Management?
There are three levels of change management that you need to know before applying for a change manager position. The first and most obvious is individual change management, where you should try to understand the impact of change on every employee to curb resistance. This level of change management mostly involves an in-depth understanding of how employees can contribute to positive and smooth transitions and help them embrace the changes.
The next level is organizational change management, where you are expected to establish groups within the company to benefit from the change, understand employees’ adaptation to change, define clear goals and objectives, make staff members present in the change management process and encourage employee input when effecting change. The last level is enterprise change management which helps organizations increase their key competencies and improve employee effectiveness.