Case managers analyze and care for patients or victims of diseases or disorders. In some cases, a case manager examines a patient after the doctor examines the patient, assesses the patient’s treatment, and plays a role in a patient’s overall treatment. A case manager may work for a doctor’s clinic, a hospital, a government organization, etc.
To make it easy for you when you appear for an interview, we have included 30 interview questions and answers for the post of case manager.
1. Tell Us About Yourself.
I worked in ERs, ICUs, and labor and delivery during my nursing career. As I was doing that, I realized that advocating for patients was my favorite part of my job. Five years ago, I became a case manager to continue supporting patients after having my first child.
2. What Do You Think Are The Basic Requirements For Case Management?
It is required that a case manager have a graduation degree in some related field, better communication and listening skills, a license, and the approval of a doctor to make treatment plans and analyze the situation for the patient. A case manager’s job involves a lot of responsibilities, as well as several hectic backlogs.
PS: In addition to a high school diploma, you can pursue an associate’s degree in social science, human services, or a related field. Education is required for advancement in this career path. Background checks are required. Participants receive on-the-job training by working closely with other staff members, such as social workers. The ability to be compassionate and patient is an invaluable asset. You must also possess strong organizational and time management skills because your duties include working with different types of cases. You must possess strong interpersonal skills when communicating with individuals in stressful situations. You can increase your job prospects by obtaining accreditation through the Council for Standards in Human Service Education.
3. Why Did/Do You Choose Case Management?
Despite knowing I wanted to help people, I wasn’t sure how. During high school, I shadowed multiple health care and social work professionals, and I was most impressed by case managers. To help patients, I decided to use my communication and analytical skills in this way.
4. What Draws Your Attention To Work With This Particular Community Of People?
Case managers can work at various locations and with various clients. To ensure your care about the position, your interviewers will likely ask you why you want to work with the specific group that their organization serves.
A case manager was a huge help to my sister and her family when my niece was struggling with her health last year. Working in a children’s hospital (as a case manager) will allow me to relieve at least some of the stress for families like that.
Case management consists of five steps. A medical case manager’s job is to manage a patient’s case. They are as follows:
- Identifying the main problem of the patient when it is detected.
- Informing the patient of the treatment plan for the detected problem or disorder
- Providing the basic amenities to begin treatment
- Assisting the patient throughout the treatment process
- Keeping an eye on the patient’s actions.
5. Why Do You Prefer Working With Us?
The company’s mission and vision are important to you, and you don’t want employees who only focus on their jobs.
Although I have enjoyed working at the hospital, I am passionate about home health care, so I want to pursue it. My first impression of your organization was that you allow your workers to spend as much time as necessary to meet patients’ needs, and I would love to be a part of it.
After completing my degree in the same field, I began looking for the same role passionately and with extreme dedication. You can always count on me not to disappoint you. I would be honored to work for you (if selected).
6. What Do You Enjoy The Most In This Area?
According to hiring managers, the best candidates are those who love what they do and are good at what they do. I certainly take advantage of this opportunity to share what drives me.
I feel deeply satisfied when I can solve a client’s problem and make their life a little easier. I love being able to ease a little of their burden since they’re already going through so much.
As a leader, I hope to continue growing and improving, so I would appreciate a boss willing to mentor me as I lead my team. The sounding board wouldn’t have to be on call all the time; however, just practicing giving feedback and bouncing ideas off someone can be very beneficial on would be very helpful. As a result of my last boss’ teaching, I was able to train and propel the success of my three direct reports.
7. What Do You Enjoy The Least About The Same?
Everyone, including me, can’t love their job 100% of the time. As for those parts, I am sure I will face them as well, but with a positive attitude.
Besides enjoying my job, I find it draining when I repeatedly hit roadblocks when trying to finalize a client’s care plan or solve a problem. There are days when I need to take a break to refocus and recharge. I usually go for a run in the evening to decompress and prepare for the next day.
8. What Are Your Greatest Strengths And Weaknesses?
I am being asked to reveal my unique skills through this question. Even if it feels like bragging, I would always tell the truth.
- Whether it’s a treatment plan or financial concerns, I can help my clients understand the more complicated aspects of health care. In feedback surveys my clients complete for me, this is consistently one of the highest scoring categories.
My weaknesses will be shared with you, along with what I am doing to overcome or mitigate them.
- Too often, I lose sight of the big picture in the details. Even if the client still benefits from the result, I get discouraged or frustrated when I don’t get the exact response I want from an insurance company or doctor.
- To reduce the cost for the client, I write out my overarching goal before I make a phone call. If my efforts reach that overarching mission, I count it as a success, even if I don’t reach my exact goal.
9. Tell Us If You Ever Had To Explain Complex Information To A Client Or Team Member.
A client of mine would need several surgeries and physical therapy on his knee. As I explained each part of the knee, I showed him a diagram of the knee. I then explained what was wrong with him and what each surgery would do to fix it.
For the surgery to be most effective, he also needed physical therapy to strengthen his knee muscles to keep everything in place. After I explained the whole thing to his wife, he thanked me again.
10. Tell Us About A Time You Worked With A Difficult Client.
During my home care career, I worked with a client who had early stages of dementia and didn’t understand why I had to visit her every day. As a result, she would get very upset and wouldn’t let me into her home.
I discussed creating a calendar for her with her son, who had been arranging her care. My daily schedule was written on the sign, which was placed in a conspicuous place in the house. When she argues with me, I can refer her to the calendar if she insists I’m not supposed to come.
11. If You Are Getting Ready To Go Home And Your Client Has Another Request, What Do You Do?
Even if it meant staying late, I would try to handle the request before I left. After finishing the shift work, I would inform the client that my shift was over and provide their contact information (if I will consider the same necessary).
I normally love helping everyone, especially my clients. It depends on the current situation, but in most cases, I will stop and assist them. It may be the case I have any meeting or family issues; in that case, too, I would recommend someone or assign some other staff to assist them fully. The same has happened to me several times, and I dealt with it nicely in my previous roles.
12. How Do You Create/Build Trust With Your Clients?
Soon I meet a client; I introduce myself and explain what I do. To help them feel like I am paying attention, I write down any needs they may have on a notepad. To demonstrate that I am there to take care of them, I fulfill their requests as soon as possible.
Transparency is also one of my goals. When I cannot do something, I will explain why, or if something is taking longer than expected, I will explain what’s happening. Clients trust me more when they know I’m working on it and rest easier knowing I’m on it than if they don’t know what’s going on.
13. Tell Us About A Time You Faced A Challenge At Work. What Did You Do?
My colleague was out sick on one particularly busy day, and no one else was available to cover. To avoid forgetting my responsibilities, I wrote down all of them before I started my day.
As well as setting blocks of time, I let another colleague know what I was doing so that she could assist me if necessary. When our colleague returned the next day, he was grateful that we had covered everything together.
14. How Do You Manage Various Tasks?
As new tasks arise, I always keep a notebook and pen. I block out time in my master calendar when I get back to the office to work on all my projects. I always leave room for unexpected tasks to ensure I can meet with clients and care for their needs.
15. This Can Be A Stressful Profession. How Do You Release That Stress?
Stress is much easier to handle when I exercise consistently, eat enough throughout the day, and get enough sleep. As a result, I exercise every day and take several quick snack breaks at work during my shifts. I can tackle stressful situations with more energy and focus if I do this.
16. What Is The Most Challenging Aspect Of Case Management?
Case management is challenging because there are so many factors beyond my control that I cannot always guarantee a 100% positive outcome for my clients, no matter how hard I try. My work is worth it if I can improve someone’s situation even a little bit.
17. Tell Us About A Time You Demonstrated Cultural Sensitivity.
When I worked in-home care, I worked with a family whose head of household and decision makers were men. So, before I did anything, I needed the husband’s approval.
To avoid disrespecting him by arguing with him after he made his decision, I would explain why I had an interest in doing something before I asked for permission. In most cases, he understood and agreed with me, and eventually, he began telling me what to do.
18. Tell Us About A Time You Were Able To Negotiate On Behalf Of A Client Successfully.
I had a client who needed physical therapy at home. Although insurance doesn’t usually cover it, I knew the client would have difficulty paying for it. My client’s financial burden was eased by negotiating with a doctor, insurance agent, and patient and lowering the cost by 10%.
19. Why Should We Hire You?
As a social worker and an insurance industry professional, I possess unique skills that enable me to understand patient and provider perspectives. I believe I can put those skills to work to further your organization’s goals.
Before applying, I had read the job description and noticed that self-management was mentioned frequently. I have worked extensively on developing and improving that skill in the past few years. I was only checked in once a week by my boss at my first job. Apart from that, he let me handle my work independently. Additionally, I have worked in in-person sales for a few months, which is exactly the kind of work your role involves. Because of my technical expertise and ability to work in an environment where I’m trusted to manage my work, I’m the perfect candidate for this role. In my own time, I’ve done a lot of reading on the subject of productivity and self-management, so it’s also something I’m passionate about. After reading a few books on goal setting and learning new productivity strategies, I’m excited to implement that knowledge.
20. Can You Prove That Case Management Is Linked With Medicine Or Doctor Assistance To Some Extent?
As a medical specialist, your job is to treat the patients you see, while as a case manager, you help the patient make the right decision about their treatment. The case manager informs the patient whether they need to see a physicist, a therapist, a homeopath, or another type of medical professional. An assistant to a doctor would be a case manager.
21. Which Skills Do You Think Can Make Someone Eligible For Case Management?
Case managers need to possess a wide range of skills. Starting from the basics such as communication skills, efficient decision-making skills, and, most importantly, what the books taught the case manager. Assessing a patient’s condition requires all of these skills.
22. Share Some Sample Experience From Your Portfolio For Case Management
In the past, I used to work as a case manager for labor and delivery of children. At this point, I realized being a case manager is a very tough job that requires a lot of knowledge and experience. Although my work as a case manager in delivery was filled with hassles, I overcame them and resolved the issue.
23. How Did You Create/Build Interest In This Career?
My goal has always been to choose a career that allows me to help people. As a case manager, I am also interested in helping people live healthy and happy life. My profession is very suited to being a case manager, so I decided to become one.
24. How Do You Think Will Case Management Help To Monitor The Patient’s Health?
Generally, monitoring takes place after the patient has undergone treatment. During monitoring, the case manager evaluates the patient’s reports following treatment and looks for any side effects caused by the medicines and drugs. It is up to the case manager to take further action after the patient gives the case manager a complete report of what has happened in the case.
25. Do You Take Case Management: As A Job Or A Career Or A Broad Area?
Because I have dedicated myself to case management, I will always consider it a career. In addition to making money through it, I can also use it as a career option. Making your passion, your profession means turning it into a career.
It’s a broad field where you can have multiple choices to finalize and choose the best among them.
26. How Would You Keep A Balance Between Your Profession And Personal Life?
In addition to managing cases, you must also manage your personal and professional lives. It is difficult for many people to devote themselves completely to their jobs. Time blocking can help them take care of their personal lives as well.
27. Will You Suggest This Area/Filed To Someone? Like Is It A Nice Field To Get Into? Also, How Will You Diagnose The Patient?
My advice would be to suggest case management to someone who likes to serve people. Moreover, I am interested in treatment procedures, patient monitoring, and even biology because they will find it rewarding.
A case manager can examine and diagnose the patient in several ways. There are various ways to diagnose disorders, but the main concept is listening to the patient to understand every aspect of the disorder to diagnose it correctly.
28. What Would You Do If You Find Yourself Indulged In A Hectic Case That You Have Never Thought Of?
As soon as I feel stuck, I advise my patients to meet with another case manager or to go directly to the doctor. I will never say anything false or misleading and always do my best to be truthful. Nevertheless, I will reduce the stress in my career due to these situations.
29. How Nicely Did You Perform In Your Graduation Report Cards?
I was quite fine at my studies, but case management requires more practical skills than report cards and grades. Throughout my academic career, I have never failed a subject and have always scored first-class grades.
30. What Do You Know More About Case Management?
It is not just medical case managers who improve a client’s social life; case managers also work in other fields. Case managers are responsible for their clients’ long-term well-being and healthy living. Several non-profit organizations, government agencies, and centers for clients’ well-being also need case managers.
PS: Case management involves five steps: assessment, treatment planning, linking, advocacy, and monitoring. It is not a linear process and doesn’t follow the order in which it is written. Certain points may be returned to and revisited.
As a result, we have listed the top case manager interview questions and their answers. Your experience, skills, and the nature of your job may also lead to some challenging questions. You will be required to consider the organization you are applying to, but the ones listed above are the core ones, so a few (if not all) will help you pass the interview.