Burger King is one of the most prominent fast-food eateries in the United States. It has branches worldwide and employs plenty of employees for different positions. Therefore, you can apply to be a chef, customer care attendant, security guard, and a range of other positions, depending on your qualifications. Since we are interested in helping you ace your interview, this article will look at some of the most common interview questions at Burger King.
Take your time and go through the following as you prepare for your interview. You’ll notice that most of these questions cut across different positions.
1. What Do You Know about Burger King?
Burger King is one of the biggest multinational chains of fast-food restaurants. As the name indicates, it primarily offers burgers and has its headquarters in Miami-Dade. It was initially called the Insta-Burger King, located in Jacksonville. It has had several owners but only went public in 2002 following a partnership by Bain Capital, Goldman Sachs Capital, and TPG Capital. Burger King also has some offerings aside from Burger, such as French fries, soda, and milkshake.
2. What Do You Like about Burger King?
I enjoy eating at Burger King owing to your excellent customer service. You have a professional set of attendants who are always willing to help, even before the slightest indication. Also, your quality assurance system ensures that your burgers are of the same quality regardless of the restaurant’s location. I have had the chance to visit other countries and cannot always stop to marvel at the fact that your quality is standardized. Lastly, I love the collective work that your establishment employs. I prefer establishments that prioritize teamwork and have systems in place that foster it.
3. What’s Your Availability?
I am still in school and, therefore, quite engaged during the day. However, I am free to work at night or late evenings, if there is a chance. I also don’t mind working over the weekend or holidays, provided I am notified earlier. I am flexible enough and can align my day or shifts to your preferred timeline. I can come in early during the weekends since I don’t have school. All in all, I know how to plan myself and will be willing to put on all the work.
5. How Long are You Planning to Stay With Us?
Honestly, I have always wanted to work for Burger King. Therefore, I will be around for a long time if I get this job. Even though I have worked in several other establishments, I believe that I will find a lasting home here. I am also willing to work hard to enable my long time stay in this establishment. I have gone through your objectives, goals, and long-term plans and understand how to stay helpful in this organization. I am optimistic we will each benefit from one another.
6. What Would You Do if a Customer Complains about Your Service?
I have held several customer service jobs over the years and understand just how to treat the customers right. I believe that feedback in customer service jobs helps make the establishment more welcoming and appreciative to customers. So first, I will do everything in my power to abide by the employee conduct code to reduce the number of complaints. However, if a complaint comes up, I will remain courteous and apologize to the customer before looking into their issues. Staying polite even when you are not on the wrong helps a lot when dealing with customers.
7. Can You Get Along Well With Others?
I have held many positions that require teaming up and getting along well with others. Therefore, I understand the rigors of teamwork and what needs to be done to get along with others. I will spend quality time with all my colleagues, get to know them, join hands in projects and create a strong, formidable team. I am ready to learn more about them and help where possible.
8. Have You Ever Handled Cash?
I haven’t been stationed at the cash register all through my career and can’t, therefore, say that I have any cash handling experience. However, I am a fast learner who won’t need much time to know the gist of cash handling. I am optimistic that I can understand all the basics in a short duration. Also, I was good at Mathematics in my high school days and can therefore count well and excellently perform basic accounting. I will work extremely hard if this position requires cash handling experience to fit in.
9. We Have a Pretty Heavy Workload Here. How Will You Handle that?
I have worked in restaurants before and therefore understand the workload I will be expected to handle. I know how to work under pressure, which brings the best out of me. I will put my best foot forward, work hard, and prioritize tasks to avoid lagging behind. I will also plan out my day initially, attend to pressing issues first and, where possible, work overtime. I am a hardworking and diligent employee, which will come in handy once I get this job.
10. You Will Be Given a Supervisor. What Will You Do if You Disagree With them?
I know for sure that Burger King has little room for creativity since everything is usually described to the littlest details. All the workers are required to stick to the guidelines, regardless of their position in the workplace. Therefore, I will obey whatever the supervisor says since it will represent what the establishment expects. I am an obedient employee who will stick to the organization’s rules. However, I will not hesitate to speak out if my supervisor does not follow the stipulated rules. I will report the incident to the highest possible authority in the store, mainly the manager.
11. Can You Mention Our Signature Product?
The Whopper, your main product, is my favorite thing on your menu. It is your signature product and was first introduced over six decades ago, in 1957. It packs a lot of ingredients, including mayonnaise, tomatoes, 1/4 lb of fire-grilled beef, a sesame seed bun, and sliced white onions. Its quality and taste are standard for all the Burger King restaurants worldwide.
12. Define Excellent Customer Service
I believe that excellent customer service revolves around the customer being satisfied at the end of the day. It entails several things, including ensuring that the customer does not wait too long for an order. It also means being friendly and offering helping hands to all the customers, ensuring that the restaurant is up to the required hygienic standards, and offering help to the customer without asking for it. It ensures that customers are treated with dignity and motivated to return.
13. Do You Think Customer Service is Important?
Yes. Customer service is the most crucial thing in the hospitality industry. It comes with plenty of benefits, including making the customers more loyal, making them willing to increase their spending at the restaurant, generating more income for the establishment, and increasing the number of times the customer buys from the restaurant. Excellent customer service is also the best form of marketing since great word of mouth can sell your restaurant far and wide. Therefore, establishments should be willing and ready to invest in excellent customer service as it comes with a load of benefits.
14. How Would You Deal With an Employee Stealing From the Organization?
I do not condone workplace theft as it affects all of us, albeit indirectly. No business can survive if employees keep stealing from the cash register due to reduced profitability. I will report the incident to the manager or handle it according to workplace policies. I may also call security where applicable to stop the theft and whisk the employee away. I believe in honesty and trustworthiness since it makes one a good employee and a responsible member of society.
15. What Motivates You to Do Your Best?
I am generally self-motivated since I believe in being productive when at the workplace. However, I am also motivated by meeting deadlines, goals, and targets; learning new things from others or on my own, mentoring and teaching others to be at their best, solving problems and overcoming different challenges, working together with my team members, generating creative ideas directed at improvement or invention and ensuring that I hold my end of the bargain in the workplace. All in all, I am always motivated to do and be my best at all times.
16. Where Do You See Yourself in the Next Few Years?
I have long- and short-term goals depending on the duration I have given myself to achieve them. I am currently in college, which makes my immediate goal to get done with school and maybe become a full-time employee in this establishment, if possible. I hope to build my skills and expertise, work hard to contribute to the workplace and those around me as well as better my career, in general, one day at a time. I would also love a permanent or full-time job in the next five years, which I believe I will achieve.
17. How Do You Normally Plan Your Work?
I am a big planner since I don’t fancy rushing over things or being caught off-guard. I, therefore, have a planner where I list out everything I need to do during the day, complete with durations and timelines. However, I usually observe a few parameters when planning my day. First, I prioritize my tasks, beginning with the most pressing to the least urgent, since I believe in tackling the urgent things first. I also prefer dealing with the less engaging ones first to create time for the more engaging ones later.
18. How Did You Know about this Job Opening?
I live just around the block, making me one of the first people to know whenever there is a job opening at Burger King. I have a few friends who also work here and therefore keep me updated. Additionally, as a frequent social media user, I follow your Instagram and Twitter handles which keep me updated on every important thing at Burger King. I also find it essential to mention that I applied for that job immediately after I knew of an opening.
19. Can You Work at the Drive-Thru?
Yes. I pride myself on my flexibility. I believe that I can handle or at least respond well to every situation that comes my way, new changes, or different work environments. I understand just how engaging working in the Drive-Thru is. However, I have also worked in several busy environments, which makes me prepared for anything that will come from this job. I am willing to work with anyone provided that it is a Burger King establishment.
20. Can You Clean Surfaces?
Maintaining high levels of hygiene is vital in the restaurant business as it fosters excellent customer service and ensures that the business is presentable. Therefore, restaurant workers must take some time to clean off surfaces and maintain high levels of hygiene. I have no problem cleaning surfaces and ensuring that everything in the restaurant is in order, including organizing the proper arrangement of the tables and seats. Lastly, I love cleanliness and being around clean places. You can stay rest assured that I will do everything possible in my power to ensure that the restaurant is clean at all times.
21. What is Your Greatest Strength?
My greatest strength is my ability to work and get along well with others. I have a lot of teamwork traits and qualities that make me desirable in team settings. I know how to manage expectations, deal with team conflicts, motivate my teammates to give their all, and ensure that everybody is in the right state to deliver and contribute to the team’s efforts. I also know how to communicate effectively, be approachable and align people to the organization’s goals and missions. I have thrived in several team settings and believe that I will also do a good job here if given a chance.
22. What is Your Greatest Weakness?
My greatest weakness is my reluctance to ask for help. I usually believe that I am capable and have to be at my best to deal with the workload single-handedly. I may even have to go overtime occasionally to ensure that I deal entirely with the workload or only ask for help as the last option on the table. However, I am learning to start letting others in and ask for help as much as possible, which has had great results.
23. How Would You Handle a Situation Where a Fellow Employee Mishandles the Customer?
Excellent Customer service is vital for the continued existence of the business as it upholds customer loyalty. However, I also understand that a colleague may be having a bad day, given that we are all humans. I will first ask them to step aside and let me handle the customer first and later find out what is happening. I will offer to step in for them if they are experiencing a bad day or dealing with an issue threatening to ruin their entire day to prevent such experiences from happening. I believe that I should be mindful of my colleagues.
24. Give an Experience Where You Successfully Dealt With an Unruly Customer
While on my night shift, a couple of drunk young men came to the establishment and started shouting their orders, threatening to disturb the restaurant’s peace. I asked them to be quiet and mindful of other diners, but instead, they tried to reach out for my apron and cause more chaos. Fearing that the situation would escalate as other people in the restaurant had started to get up to throw them out, I called the restaurant’s security to throw them out. I believe in treating every customer with respect despite their situation but not when they threaten the peace of others.
25. Describe a Time When You Failed in Your Role
I once failed to step in when a customer was having a heated argument with one of my colleagues, believing that the latter would try to calm the customer down and apologize before looking into the matter like we usually do. It turned out that he was having a bad day, and the altercation turned into a fistfight. He didn’t wait to be fired and removed his apron, leaving it on the desk. I felt sad knowing that I could have helped diffuse the situation instead of assuming everything would be okay. This experience taught me the importance of responding fast to workplace situations and checking on my colleagues.
We have covered all the common questions in Burger King interviews. Ensure that you go through them and have the correct answers at your fingertips if you intend to ace your interview. We wish you all the best in your interview and upcoming job.